Having trouble with your fly screen?
We’ve answered the most common questions below to help you get everything fitted and working as it should.
A component is missing
If a component is missing from your order, please email us quoting your order reference, the type of fly screen and the part that is missing. We’ll arrange for the missing part to be sent out as quickly as possible.
The fly screen is damaged
If your fly screen arrives damaged, please email us with your order reference, the type of fly screen and details of the damage. If you’re able to include a photograph, this will help us resolve the issue more quickly.
The fly screen doesn’t fit properly
If the fly screen is too large, it can be trimmed down by removing the plastic ends and cutting the frame to size.
If you need to trim the housing bar containing the retractable mesh, you will need to cut through all three elements – the housing, the slide bar and the mesh. If you would prefer not to do this yourself, we can trim fly screens for you in-house. Please contact us to arrange this and for a quote, as pricing will depend on your location.
If your screen feels too small, it may be due to measuring or positioning. In most cases, a replacement will be needed, but our team can help confirm this before you reorder.
The fly screen will not stick to my frame
If your fly screen isn’t sticking properly, it’s usually due to the surface rather than the product itself.
The adhesive tape is designed for flat, clean surfaces and will not bond effectively to brickwork, textured finishes or loose paint. Before fitting, make sure the surface has been thoroughly cleaned using alcohol wipes and is completely dry.
If the adhesive has already been compromised, it will need to be replaced before refitting.
I need to refit my fly screen
If you need to remove and refit your fly screen, it can be taken off without using solvents. Pull firmly on the housing bar containing the retractable mesh until it comes away, then carefully peel off the remaining frame.
To refit the screen, you will need to apply new adhesive tape and install it in the same way as before.
The fly screen doesn’t fit over my handles when the window/door is shut
The fly screen is designed to be used when your window or door is open, so it does not need to clear handles when closed.
There is an obstruction preventing me from fitting my fly screen (e.g. vent, skirting board, dwarf wall)
If there is an obstruction such as a vent, skirting board or dwarf wall, there are a couple of options:
- You can remove or adjust the obstruction (for example, cutting back skirting to create space).
- Alternatively, if you have at least 10mm of flat frame inside the obstruction, the fly screen can be fixed to this instead. This may cause a slight overlap, but the screen will still function correctly.
Still having trouble? We can help! If you require further information, please contact us on our form. Alternatively you can email info@diyflyscreens.co.uk or call our parent company Phantom Screens (UK) Ltd on 01778 560070 between 9am-5pm Mon-Fri.